Frequently Asked Questions
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Who is OneVPS?
OneVPS.cloud is part of the Think Huge Ltd group who has been serving the technology industry since 2012. With over 10,000 live customers, and a network spanning the globe. We are ready to help you around the clock.
Do you offer 24 hour support?
We are available to assist you on chat 24 hours a day Mondays through Fridays and 7 days a week via Email/Ticket so you can reach out to us at your most convenient time.
Can I migrate my VPS from one location to another?
Yes, we can help you migrate your VPS to any one of our available locations.
Is there a backup and recovery solution on my VPS?
We take automatic backups of your VPS every week. You can also opt for a daily backup solution which we highly recommend. This can be used to do a bare metal recovery, bringing your server back online exactly as it was. We store up to 14 recovery points for you if you opt for the daily backup addon.
How am I billed?
You are billed in advance for the VPS that you purchase. We support numerous payment providers including Visa / Mastercard / PayPal / Alipay / Skrill.
Do you charge Tax (VAT/GST)?
We are not required to bill any form of Tax on any of the products that we sell.
What payment methods do you support?
We support all major Credit/Debit Cards, PayPal, Alipay and Skrill.
How is bandwidth usage calculated?
Your bandwidth usage is based on the highest of either inbound or outbound traffic. Your VPS is limited to the bandwidth that you have purchased with your VPS and can be upgraded at any time. You can monitor your bandwidth usage from inside your control panel.
Are there any hidden charges?
No. You get what you pay for. We will not bill you any hidden charges.
Do you offer console access?
Yes, we do offer full VNC console access via Client Control Panel.
Do you offer IPv6?
Yes, IPv6 is available in all our Datacenter locations.
Can I purchase multiple IPv4?
Yes, you can configure your VPS with multiple IPv4 addresses from the order page or upgrade at any time via your control panel.
How do you backup data?
We use R1Soft to take daily snapshots (if using our daily backup module). These get broken down into recovery points which allow us to recover your VPS to any of those previous data points. We can recover individual files and put them back into their original location live, while your VPS is active, or recover the entire VPS to a previous state (bare metal restore).
